Elephant Velboa Blankie

Warranty Information

We stand behind all of our products here at Elegant Baby. If you receive a damaged or defective product directly from us, you may return it for a full refund or exchange of product within 14 days of receipt of purchase. All returns must be unused, in the original packaging, from a smoke-free environment and have all applicable tags still attached. Please call 1-800-334-5321 for a return authorization number.If you bought your product from a retail distributor, other website, or third party, we cannot handle the exchange and you should contact the company you purchased from. Also, we cannot accept any personalized products for refund or exchange. This includes all products that are engraved and monogrammed. Shipping and handling fees are non-refundable, and return shipping costs are the responsibility of the customer. Please note, if the purchase was made with a credit or debit card, any refund will be credited back to that account. This includes gift purchases.If you have any questions regarding any facet of our return policy, or about whether your purchase qualifies to be returned, please do not hesitate to call us at 1-800-334-5321 during our regular business hours of 8:00 a.m. to 5:00 p.m. EST, Monday through Friday. You can also contact us by email at service@elegantbaby.com. All Orders are shipped from- Elegant Baby, 605 Cameron St., Burlington, NC 27215

Personalization

Personalize it! Monogramming is available on applicable items denoted with the "M" symbol. Choose from an array of thread colors and fonts. Allow 5-10 additional business days for monogramming.

Personalized Monogramming- Monogramming is available on select items for $12. Please note that your monogram order will be made according to the information that you input, so please verify your information in the cart. Please be aware that the last name will be the middle initial on the monogram. For example, William Thomas Smith will be monogrammed as follows: WST with the S larger and in the Middle. Initials would be monogrammed as follows: WTS. If you have any questions feel free to contact us at 1(800)-827-0392 or email us at service@elegantbaby.com. Unfortunately, Elegant Baby cannot accept any engraved or monogrammed products for refund or exchange.