We stand behind all of our products here at Elegant Baby. If you receive a damaged or defective product directly from us, you may return it for a full refund or exchange of product within 14 days of receipt of purchase. All returns must be unused, in the original packaging, from a smoke-free environment and have all applicable tags still attached.
If you bought your product from a retail distributor, other website, or third party, we cannot handle the exchange and you should contact the company you purchased from. Also, we cannot accept any personalized products for refund or exchange, for obvious reasons. This includes all engraving and monogramming.
Please note, if the purchase was made with a credit or debit card, any refund will be credited back to that account. This includes gift purchases.
If you have any questions regarding any facet of our return policy, or about whether your purchase qualifies to be returned, please do not hesitate to call us at 1-800-827-0392 during our regular business hours of 8:00 a.m. to 5:00 p.m. EST, Monday through Friday. You can also get in touch with us through email at firstname.lastname@example.org.